Privacy Policy

This Privacy Policy governs the privacy practices for Primal Infusions & Wellness, P.L.L.C., a Minnesota professional limited liability company ("Primal,” “we,” “our,” or “us”). This Privacy Policy applies to information you provide to us when you access or interact with us on our website and/or our online platform (e.g. requesting information, signing-up for our services, providing feedback) (collectively our “Website”). This Privacy Policy specifies:

What personal information do we collect about you through our Website?
How is this information used and with whom it may be shared?
What choices are available to you regarding the use of your data?
What are our security practices to protect the misuse of your information?
How can you correct any inaccuracies in the information?

BY ACCESSING AND USING THE WEBSITE, YOU AGREE TO THE INFORMATION USE AND COLLECTION TERMS OF THIS PRIVACY POLICY. WE HAVE THE RIGHT TO REVISE THIS POLICY AT ANY TIME. WE MAY NOT NOTIFY USERS INDIVIDUALLY IF WE CHANGE THIS PRIVACY POLICY. ANY CHANGES WILL BE EFFECTIVE WHEN POSTED. WE ENCOURAGE YOU TO CHECK THIS PRIVACY POLICY FREQUENTLY FOR CHANGES.

INFORMATION WE COLLECT

We are the owners of the information, content, and other materials we provide through our Website. This Privacy Policy specifies our rights to the information provided by you and/or collected through our Website. We only have access to and/or collect information that you voluntarily provide us via our Website, any email you send us, any donation you make through the Website, any feedback you provide, or other direct contact from you. We may also collect information as a result of your interaction with our Website or our newsletter.

“Personal Information” includes all personally identifiable information that is specific to you (e.g. name, address, phone number, email address, shipping address, billing address, etc.). This information may be combined with information already in our possession or made available to us through other information we are licensed to receive, and/or information we obtain from other sources. Except as specifically noted herein, we do not provide any Personal Information to any unaffiliated third party. Additionally, we do not collect any protected health information through our Website.

We may collect information about you through your use of our Website with software application tools and data files, such as cookies, web log files, IP addresses, device state information, unique device identifiers, device hardware and OS information (“Usage Information”). You may be able to control such Usage Information through the control settings on your device.

Please note that your election to remove our access to Personal Information or Usage Information may impact the functionality of the Website. If you have any questions about our use of Personal Information or Usage Information, please feel free to contact us.

USE AND DISCLOSURE OF INFORMATION

We use your Personal Information as necessary to operate our Website. In addition, we may use the information we collect about you, including any Personal Information you may provide to us and other information we collect in order to:

Respond to any questions you ask or to respond to the reason you contacted us. We do not share your Personal Information with any unaffiliated third party, unless necessary to respond to your request.
Monitor usage and interaction statistics on our Website, and/or through responses to our communications.
Enhance, improve, and offer new products, services, and overall customer support.
Perform data analytics for our internal business purposes.
Allow us to respond quickly and efficiently to your questions and your requests for information.
Communicate with you (via email, text, phone or mail) either directly or indirectly through our marketing service provider to send you special offers, or marketing information, and newsletters.
Communicate with you to request feedback or to notify you of changes to our terms, conditions and Privacy Policy.
Track use of our Website, investigate suspicious activity, and enforce our terms and policies, to measure and improve the operation and security of our Website, and your Personal Information.
Assess and improve our Website and its functionality.
Allow us to disclose your information to the extent permitted or required by law.

We use the Usage Information to perform data analytics, analyze and evaluate the features and functionality of our Website. We may also use Usage Information to process automatic crash reporting which collects reports of crashes, other technical issues, and information relating to how our Website is functioning.

This information may also be provided to certain third party service providers as necessary to provide our Website and related functionality and offer other services and products. Third party service providers may include software development, application and data hosting, wireless network services providers, payment processors, and any digital marketing services (collectively “Third Party Providers”). We are responsible for assuring that these Third Party Providers comply with the terms of this Privacy Policy.

Except for our Third Party Providers, we will not share Personal Information or Usage Information with an unaffiliated third party without your prior authorization, unless doing so is necessary (1) to enforce this Privacy Policy, to comply with law, regulation or other legal processes or to protect the rights, property or safety of us or others, (2) to comply with a valid order or process from a public authority, (3) to protect against misuse or unauthorized use of our Website, (4) to detect or prevent criminal activity or fraud, or (5) in the event that Primal or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation or liquidation, in which case such information may be one of the transferred assets.

YOUR RIGHTS

You may opt out of any future contact from us at any time. Depending on where you live, you may have certain legal rights under applicable law. For example, you may have the following rights:

Your right to Access - means that you can ask us for a copy of any Personal Information we hold about you.
Your right to Correct - if you believe that any of the Personal Information we hold about you is incorrect or out of date, you have the right to correct such Personal Information by providing us with the correct up-to-date Personal Information.
Right to Erasure - you can ask us to delete the incorrect or out-of-date Personal Information and we will be happy to do so unless we are prevented from doing so by law or regulation. In certain circumstances you may also have the right to ask us to erase your Personal Information.
Right to Portability - you have the right to request a copy of your Personal Information in a commonly used and machine readable format to be provided to you or to such other third party as you specify.
Right to Limit - you have the right to opt out of any ancillary use of your Personal Information (e.g., for marketing purposes).

Please contact us (as specified below) to request any of the above rights. Upon confirmation that you are making the request and that such rights are applicable to you, we will confirm our obligations under applicable law. Please note that even if a request is made to delete your Personal Information, we may be permitted or required to retain a copy for our business and legal obligations as permitted or required under applicable law.

Marketing Programs

We do not sell, lease, or otherwise disclose your Personal Information to unaffiliated third parties to market their products and services to you. While we may provide Personal Information or Usage Information to one of our Third Party Providers in order to communicate with you, we require all such Third Party Providers (as well as our affiliates and business partners) to comply with this Privacy Policy and to take appropriate steps to secure your information.

DATA SECURITY

Data security is implemented through physical, administrative, and technical safeguards we put in place and operational procedures we follow to protect your Personal Information. We protect your transactions involving your Personal Information over the Internet using Secure Sockets Layer (SSL) technology. We restrict access to your Personal Information in our database to our authorized employees, agents, certain of our authorized business partners and/or authorized Third Party Providers as appropriate or necessary to provide the Website. However, no website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your Personal Information against unauthorized disclosure or misuse.

DATA RETENTION

We keep your Personal Information as long as needed to process your requests and donations, to operate our business and provide our Website, and as long as we are legally obligated to keep it. You have the right to ask us to delete your Personal Information at any time. Please note that deletion of your Personal Information may affect your right to use our Website. While we will use reasonable efforts to de-active your Personal Information and to delete such Personal Information, we may be required or permitted to retain such Personal Information as required or permitted by our systems or our legal requirements. Until we have deleted all of your Personal Information, we will continue to honor our privacy and security obligations related to your Personal Information.

Please note that in the event that we elect to de-identify your Personal Information, such de-identified information is no longer your Personal Information, and we may use such de-identified information, alone or in an aggregated basis to analyze our Website, or as we deem appropriate.

LINKS

Our Website may provide hyperlinks to other websites. We are not responsible for the privacy practices or content of external websites. These external websites have their own privacy policies and terms of use, which may be posted on their external website.

PAYMENTS

We may permit payments to be made on our website for our services through use of a third-party payment processor. We will not store or collect your payment card details. Payment information is provided directly to the payment processor, whose policies will apply to the processing of your payment.

Children’s Online Privacy Protection Act (COPPA)

In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C. § 6501.06 and 16 C.F.R. §§ 312.1 – 312.12, we do not knowingly collect information from children under the age of 13, nor do our website(s) target children under the age of 13. By using our Website, you represent that you are not younger than 13. Please contact us if you know or suspect that we have collected information from children under the age of 13 and we will take prompt measures to remove such information.

If you have any questions, comments or concerns about this Privacy Policy, please contact us as noted below:

Primal Infusions & Wellness, P.L.L.C.

makylawendroth@primalinfusionsandwellness.com

641.691.8874

CHANGES TO OUR PRIVACY POLICY

We may modify, alter or update our Privacy Policy at any time, so we encourage you to review our Privacy Policy frequently. We will not provide individual notice to you of changes to our Privacy Policy, but when we make updates to our Privacy Policy, we will update the date in this section.

Last revised: January 30, 2024

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